Medicum offers its services on behalf of Sponsoring Clients
in which our services are paid for and underwritten by the client, OR on an individual
assignment basis in which patients can hire Medicum to assist with an access issue
(ex. denied access eligibility by your health insurer or a provincial health body),
related to treatment prescribed by your doctor. Call us Toll-Free to inquire as
to what services we can offer you.
Reimbursement Access &
Co-Pay Assistance Programs
List of direct
links to sections :
Medicum Patient Assistance Program Inc., and its affiliates,
client-sponsors and their affiliates, respect the interest that visitors to our
websites have in understanding what information is collected electronically, how
it is collected, how it is used and to whom it is or may be disclosed. Medicum
You should be aware that Medicum is not a healthcare provider (e.g. doctor, hospital,
pharmacist, etc.) and is generally not subject to the Privacy Rule under the Health
Insurance Portability and Accountability Act (HIPAA), which imposes strict requirements
on healthcare providers relating to individually identifiable healthcare information.
This policy applies only to information collected on websites that are directly
linked to this policy, and does not apply to information collected in other areas,
whether online or offline. This policy does not apply to third-party websites
that may be accessed through a link from a site covered by this policy. You should
review the privacy policies of any third-party websites to understand how that
site collects, uses and discloses any Personal Information (as defined below).
This policy addresses only information which is or may be collected on our Canadian
websites – which are NOT intended to be used by non-Canadian residents.
Our Canadian websites are not intended for, or designed to attract, individuals
under the age of 13, or to collect Personal Information (as defined below) from
children either directly or through passive information technology such as cookies.
If a parent or guardian has reason to believe that a child has provided us with
Personal Information (as defined below), the parent or guardian should contact
us at 1-866-474-5883.
Collection of Personal Information
We do not collect any personal information unless it is provided to us voluntarily
through forms or data fields. You can visit many areas of our websites without
telling us who you are or giving us Personal Information. Certain areas of our
websites allow you to contact us to ask questions or provide comments or other
information. Please be aware that when you ask questions or provide comments or
other information, you may be disclosing Personal Information.
Personal Information is information that can identify you, such as your name,
street address, telephone number, email address and other similar information
(“Personal Information”). Please do not submit any Personal Information
if you do not want it to be collected. You should be aware, however, that without
providing requested information, even Personal Information; you may not be able
to participate in particular features or activities that require such information.
Collection of Non-Personal Information
Non-Personal Information is information that is not personal, such as questions,
comments, ideas and suggestions that you provide, or information that we may collect
that is not linked to any Personal Information. Non-Personal Information will
be treated as non-confidential, and we may disclose and/or use that information
without any obligation whatsoever to you, for any purpose and through any means.
Medicum websites may use a tracking technology called a “cookie”.
A “cookie” is a small text file that a website can place on your computer’s
hard drive in order, for example, to collect information about your activities
on the site or to track your preferences and selections. When you return to the
website, information stored in cookies associated with that site will be transmitted
back to us. With most Internet browsers, you can erase cookies from your computers
hard drive, block all cookies or even receive a warning before a cookie is placed
on your system. Refer to your browser instructions or Help button to learn more
about cookies. You should be aware, however, that cookies might be necessary to
provide you with certain features (e.g. customized delivery of information) available
on Medicum websites. This information is considered Non-Personal Information.
Medicum websites may also automatically collect and store web log information
relating to your computer and your visit, such as the name of the domain and host
from which you access the Internet; the Internet address of the website from which
you linked to a Medicum website; the date and time you accessed a Medicum website,
how long you spent and which pages you visited; your Internet protocol (I.P) address;
and your computer’s operating system and browser software. This information
is considered Non-Personal Information.
Medicum websites may also track your usage of the site through the use of pixel
tags (also called clear gifs). The information collected through use of pixel
tags is not personally identifiable and is considered Non-Personal Information.
How is Personal Information used?
If you do provide us with Personal Information we may use the information to contact
you, via e-mail, regular mail, telephone or other means, to provide you with information
you requested about specific products or services, provide additional future information
about products or services that may be of interest to you, and to learn about
and develop products and services concerning a particular disease or condition
(e.g. market research). Other or additional information about use of your Personal
Information may appear at the point where you are asked to provide Personal Information
in a form or data field.
Who may Personal Information be disclosed to?
Medicum will not transfer or allow access to your Person Information to third
parties, except (i) to affiliated entities within Medicum whether inside Canada
or in other countries; (ii) to vendors and service providers who assist us in
providing service to you (e.g. a fulfillment company for processing and mailing
purposes); (iii) in connection with security related or law enforcement investigations
or in the course of cooperating with authorities; (iv) to comply with legal requirements
or to establish or exercise our legal rights or defend against legal claims; (v)
when we believe it is necessary to share information in order to assist in an
investigation regarding, or to prevent, illegal activities, suspected fraud, or
situations involving potential threats to the safety of any person; and (v) upon
a sale, merger, assignment or transfer of the business of the website to which
the information relates. Any affiliated entity, vendor or service provider who
is permitted access to, or to whom we transfer; Personal Information is required
to keep your Personal Information confidential.
What about security?
Medicum takes reasonable precautions to keep Personal Information secure against
unauthorized access and use.
How do I stop getting communications?
If you decide you no longer wish to receive information or communications about
particular products and services, or from Medicum (for example, postal mailings,
emails and telephone calls), you may opt out of any particular service or from
all mailings by contacting us at: 1-866-474-5883.Please note that you may continue
to receive materials for a period of time while our lists are being updated.
This policy may be updated or revised from time to time, so you may want to check
for updates if you access Medicum websites in the future.
Thank you for your interest in Medicum.
© 2011 Medicum Patient Assistance Program.
All rights reserved.
Legal Disclaimer Information
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Last update: May 2011
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